1. Information We Collect

We may collect the following categories of information:

a) Information you provide

• Name
• Phone number / WhatsApp number
• Email address
• Billing and shipping address
• GST details (if provided for invoice)
• Order information (product type, quantity, size, finishing, notes)

b) Payment information
Payments are processed via secure payment gateways. We do not store your card/UPI/bank details on our servers. Payment providers handle payment information as per their own privacy policies.

c) Uploaded files / artwork
If you upload designs (logos, images, text, PDFs), we receive and store these files to prepare proofs and complete your printing order.

d) Technical and usage data
When you use the Website, we may automatically collect:

• IP address and approximate location (city/state level)
• Browser/device information
• Pages visited, time spent, clicks
• Cookies and similar technologies (see Cookies Policy)

2. How We Use Your Information

We use your information to:

• Create and manage your orders
• Share order confirmation and updates (WhatsApp/email)
• Send proof for approval (where applicable) and take approval for printing
• Print, pack, and deliver your products
• Provide customer support and resolve complaints
• Generate invoices and maintain business records
• Improve our products, services, and website experience
• Prevent fraud, abuse, and security issues
• Send offers/updates only when you choose to receive them (or where permitted by law)

3. Sharing of Information

We do not sell your personal information. We may share limited information only when needed to provide services, including:

• Courier/Delivery partners (name, phone, delivery address for shipping)
• Payment partners/gateways (to process payments securely)
• Website/IT service providers (hosting, maintenance, analytics)
• Legal or regulatory authorities if required by law or to protect our rights

4. Data Retention

We retain information only for as long as necessary:

• Order/invoice information may be retained for accounting and tax compliance.
• Uploaded files may be retained for proofing, support, and reprint reference for a limited period and may be removed periodically for security and storage management.

5. Security Measures

We take reasonable steps to protect your data using standard security practices, such as access controls and secure storage. However, no online transmission or storage method is 100% secure, so we cannot guarantee absolute security.

6. Your Choices and Rights

You may request to:

• Access the personal data we hold about you
• Correct inaccurate information
• Delete certain information (subject to legal/accounting requirements)
• Opt out of promotional communication anytime

To request changes, email us at theprintplace2023@gmail.com.

7. Proof Approval Policy (Important)

For products that require a proof:

• We share a digital proof for approval.
• Printing starts only after you approve the proof.
• Once approved, changes may not be possible and errors approved in the proof are not eligible for refund (see Refund Policy).

8. Third-Party Links

Our Website may contain links to third-party websites/services. We are not responsible for their privacy practices. Please review their policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

10. Contact Us

The Print Place
Address: Rangildas, Kala Mehta St, Gopipura, Surat, Gujarat 395001
Email: theprintplace2023@gmail.com
Phone/WhatsApp: +91-63526-11455